Wes,
Thank you for your e-mail. I just want to say that my wife and I are so excited to take deliver of our new Pilot today at Honda of Concord. I've always dreaded going to look at cars, but my experience yesterday could not have been any better, Victor was courteous and respectful of my time and the fact that we got a deal done and I was out of there in 2 hours is incredible. Having owned Hondas before, I am so glad to be back driving one now. They are great cars and the service at your dealership in my first visit yesterday was top-notch. It's too bad that more dealerships don't follow your staff's example of how to deal with customers, listen to their needs and work with them in a courteous way. I guess if they don't catch on, just keep doing what you're doing and you will have customers for life.
Thanks again and we can't wait to pick up our Pilot this afternoon.
--Jeremy
