Mr. Watkins,
I have bought 10 cars in my lifetime. Without question our 2012 Pilot purchase from your dealership this past Friday, was the best buying experience we have had by far. My wife and I agree that Gerard Apadula made it so. Gerard was quite responsive to my email requests for specific information. That led us to set up a visit to Honda of Concord to see the vehicle and determine if we could make a deal. Throughout the transaction Gerard was professional, respectful, knowledgeable, and courteous - to both of us. He kept us informed throughout the transaction, step by step. The first price quoted us was fair and the trade-in we transacted was also quoted, fairly. I had done a reasonable level of homework, and it is possible that we could have made a "better deal" elsewhere and perhaps a better deal with Honda of Concord. However, the overall professionalism and straight forward approach Gerard demonstrated to us made both of those actions undesirable. The overall process was efficient and when a couple of issues arose, Gerard handled them flawlessly, offering apologies and placing no blame. Impressive. Bottom line on our purchase: Gerard made it happen, it was a very pleasant experience. We have already spoken to 3 other couples about Gerard and Honda of Concord.
I would be remiss if I didn't also mention Tim. He was very courteous and knowledgeable, so much so that I purchased the extended warranty that I no intention of buying when I walked in - due in part to Tim not using high pressure sales tactics.
Your dealership and the people you have working for you all "showed well". I mentioned to Gerard a couple of times, you can tell the difference when you walk in to a Hendrick Honda dealership.
You are doing great things at Honda of Concord.
Kevin & Sally
